Day 1: Self Performance - 12th November 2025

Emotional Intelligence

• Emotional Intelligence is the ability to recognise and manage emotions. Those who understand emotional intelligence are more likely to avoid miscommunication, reach consensus, manage stress and address conflicts effectively. In the ongoing fallout of a pandemic using these skills has never been more important.

Leading People 

• Styles of leadership
• Applying the styles in the real world
• Session to examine a line report

Becoming Assertive

• What assertive is and how it differs from aggression
• Interactions with others and how this affects your ability to persuade
• Identifying actual behaviours in the workplace

Dealing with conflict

• Recognising conflict
• What effect does conflict have on team performance?
• Options for dealing with conflict 

Day 2: Thinking Strategically - 10th December 2025

Everyday Coaching

• What coaching is
• Coaching skills as a line manager
• Using coaching as part of your everyday conversation
• Improving team performance overall

Creating Team Culture 

• Defining and creating a positive culture
• How do others do it?
• Examination of high performing organisations

Change Management

• Understanding behaviour
• Effective implementation of new strategies
• Focussing on the right things!

Drive and Motivation

• What drives individuals within teams?
• Generations in the workplace
• Creating strategies to maximise team performance

Day 3: Improving Performance through Investigation - 8th January 2026

Incidents and complaints

• Why do things go wrong?
• What is the impact on the business?
• Creating a performance improvement culture

Investigation and analysis

• Getting to the root of problems
• Recurring themes
• Using investigation tools

The Human Factor

• Why do people do what they do?

Options for developing people Barrier analysis

• What barriers to failure were currently in place?
• Assessing barrier strength
• Creating new barriers so safety is improved and the risk of harm through error is reduced

Making processes and systems more efficient